Frequently Asked Questions (FAQs)

Table of Contents 

1. How do I access the RAW photos on a CD/DVD which I purchased?
2. Where can I find a list of all the DAC Performances?
3. Why doesn't the CD/DVD work on my Television DVD player?
4. Who should I contact if my media is damaged and needs replacing?
5. Why do I have to provide authorization for CD/DVD's to be shipped to a separate address other than the dancers?
6. When will I get my CD/DVD media?

How do I access the RAW photos on a CD/DVD which I purchased?

The easiest way to access the photos on a CD/DVD made by Steel Envisions is from a computer. Right on click My Computer>Explorer> D: (Or whatever the drive letter is for the CD/DVD)>Pictures>Performance Name. You will then be able to see the RAW photos and can copy, then edit at will.  This is a great way to also see how a 8x10 or 4x6 picture will look with it zoomed in.

Back to Top

Where can I find a list of all the DAC Performances?

You can acquire a concise list of all the performances by contacting the DAC main office.  If a performance is not listed on the site you can send email to sales@steelenvisions.com to get a past dated or may requests for upcoming performances.

Back to Top

Why doesn't the CD/DVD work on my Television DVD player?

Most newer DVD players today have the ability to play a "picture" slide show. Please check your DVD player specifications to make sure it can read ".jpg" type files.  All CD/DVDs should play on a computer without issue using the Picasa 2 auto start function.

Back to Top

Who should I contact if my media is damaged and needs replacing?

Please email service@steelenvisions.com to get a RMA issued for your media Steel Envisions will replace broken CD/DVDs for a small fee plus shipping. The original disc must be received to get this replacement price.

Back to Top

Why do I have to provide authorization for CD/DVD's to be shipped to a separate address other than the dancers?

In one word, safety.  Steel Envisions respects the parents and the dancers and does not sell any photos to persons not affiliated with DAC or the family members.  With the growing number of predators in the online community it is better to be safe than sorry.  This is a non negotiable policy and all addresses must be on file at the DAC office prior to any item being shipped from Steel Envisions.  Please contact Joan Harding to have an address added.

Back to Top

When will I get my CD/DVD media?

Once an order is placed online, the process to complete a disc takes about 3 days.  It is either delivered to the DAC office free of charge or shipped via one of the mail companies.  All in all it takes about 7-10  business days to receive your media.  Custom video presentation orders require much more time due to longer creation times.

Back to Top